1. About this Policy
TKH Global (“TKH”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (the “PDPA”) and other applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, protect and retain personal data through the tkhglobalgroup.com website and any subdomains operated by us (the “Website”), and in the course of our business engagements with you and the enterprise you represent.
This Policy applies to (a) the operation of the Website and (b) direct interactions with TKH including enquiries, plan registrations, business correspondence, event participation and on-site visits to the Experience Centre. The processing of enterprise data within the appsg.ai™ platform is governed separately by the data processing terms in the commercial agreement entered into between your organisation and TKH.
2. Personal Data We Collect
TKH operates a business-to-business model. The personal data we collect is principally the business contact information of representatives of enterprises that engage with us. Personal data we may collect include:
- Contact information: name, business email address, telephone number, job title, employer, country of operation.
- Enquiry content: the message, area of interest, plan selection, partnership or visit request, and other information you provide via the Website’s forms.
- Visit information: when you visit the Experience Centre or attend a TKH event: name, organisation, and the purpose of the visit.
- Website usage data: IP address, device and browser identifiers, pages viewed, referring URL, time of access, and similar information collected through cookies and analytics technologies.
The Website is intended for business audiences. We do not knowingly collect personal data from individuals under the age of 18 through the Website.
3. How We Use Your Personal Data
We use personal data for the following purposes:
- To respond to enquiries and provide information you have requested;
- To process plan registrations and onboarding for the appsg.ai™ platform;
- To deliver, administer and improve our services, engagements and platforms;
- To manage commercial relationships, including contracting, invoicing, support and account management;
- To send relevant business updates, including event invitations, product launches and operational notices. You may opt out of marketing communications at any time;
- To comply with applicable laws, regulations and lawful requests from public authorities; and
- For the legitimate business interests of TKH, including security, fraud prevention, audit, and corporate development activity.
Personal data is processed on the basis of your consent (express, implied or deemed consent as recognised under the PDPA), the performance of an agreement with you or your organisation, our compliance with legal obligations, or the legitimate business interests of TKH where these are not overridden by your interests.
4. Disclosure of Personal Data
TKH does not sell personal data. We may disclose personal data:
- To our affiliates and group companies for the purposes set out in this Policy;
- To service providers acting on our behalf, including hosting, email, customer relationship management, analytics, payment processing and professional advisers, subject to confidentiality and security obligations;
- To third parties where required by law, regulation, court order or lawful request from a public authority;
- In the context of a corporate transaction, including a merger, acquisition, financing or sale of assets, where personal data may be transferred as part of the transaction; or
- To the enterprise that you represent, where you have engaged with us in your capacity as a representative of that enterprise.
5. Cross-Border Transfers
TKH is headquartered in Singapore and may operate across multiple jurisdictions. Personal data may be transferred to, stored in and processed in countries outside Singapore.
Where we transfer personal data outside Singapore, we take reasonable steps to ensure that the recipient is bound by legally enforceable obligations to provide a standard of protection comparable to that under the PDPA, in accordance with section 26 of the PDPA and the regulations made thereunder.
6. Cookies and Analytics
The Website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit the Website. They are used to:
- Operate essential Website functions;
- Remember your preferences;
- Understand how the Website is used so we can improve it; and
- Measure the effectiveness of our communications.
You can manage cookies via your browser settings. Disabling cookies may affect the functionality of the Website.
We may use analytics tools such as Google Analytics. These tools collect aggregated and anonymised information about Website usage and do not generally identify individual users.
7. Data Retention
We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of any commercial relationship and for a reasonable period thereafter, and as required by Singapore law (including tax, accounting, anti-money-laundering and other recordkeeping obligations).
When personal data is no longer required for any legal or business purpose, we securely delete or anonymise it in accordance with the PDPA’s retention limitation obligation.
8. Your Rights Under the PDPA
Subject to the PDPA and applicable exceptions, you have the right to:
- Correct any errors or omissions in your personal data; and
- Withdraw consent for the collection, use or disclosure of your personal data for any purpose, by contacting our Data Protection Officer. Withdrawal of consent may affect our ability to provide services or respond to enquiries.
We will respond to your request within the time periods required by the PDPA. A reasonable fee may be charged for access requests in accordance with the PDPA and the Personal Data Protection Regulations.
9. Data Security
We implement reasonable technical, administrative and physical measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. These include access controls, encryption in transit, secure development practices and regular review of our security posture.
No security measure is completely impenetrable. In the event of a data breach involving personal data we hold, we will notify the Personal Data Protection Commission and, where required, affected individuals in accordance with the data breach notification obligations under the PDPA.
10. Third-Party Sites
The Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy notices of any third-party site you visit.
11. Changes to This Policy
We may update this Policy from time to time. Material changes will be notified through the Website.
12. Data Protection Officer
TKH has designated a Data Protection Officer to oversee compliance with the PDPA and to handle queries about your personal data and this Policy. Questions and requests may be directed to the contact information provided above.